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Troubleshooting and assistance

General
Oops! Something Went Wrong: What to Do When You See the "Oh Snap" Error Message
Why do I not see the payment button?
Why am I experiencing lag in BioRender?
Technical recommendations when something is not working

Log in issues
Unblocking your BioRender account
Sign up or log in issues
Why am I getting logged out of my account?
I did not receive the link to verify my email

Trouble with illustrations
I can't open an illustration that was shared with me
Why can’t I edit an icon, shape or text in my illustration?
Why am I having trouble copying and pasting in BioRender?
Grey lines around images in PDF export

Saving downloading and exporting

The DPI is greyed out, how can I export my file with high resolution?
My illustration didn't save! Can I recover unsaved changes?
How to fix blurry exported illustrations
Why do the figures and text in my illustration look blurry?
Trouble with saving your illustration