What to do if your BioRender account Is blocked or locked What to do if your BioRender account Is blocked or locked

What to do if your BioRender account Is blocked or locked

If your BioRender account has been blocked due to multiple incorrect password attempts, don't worry! This article provides step-by-step instructions to help you quickly unblock your account and regain access.

Why do accounts get blocked?

To protect your account's security, BioRender temporarily blocks access after several unsuccessful login attempts. This measure helps prevent unauthorized access.

Example of the unblocking email:

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Two ways to unblock your account

1. Unblock via email

  • Check your email inbox: When your account gets blocked, BioRender sends an email with a link to unblock it.
  • Click the "Unblock" link: Open the email and click on the "Unblock" button. This will immediately restore access to your account.

Note: If you receive an error when clicking the "Unblock" link (e.g. this link can only be used once), your account has already been successfully unblocked and you should now proceed to log in.

2. Reset your password

  • Initiate password reset: If you prefer to reset your password, go to the password reset page or select "Reset Password" on the login screen.
  • Follow the prompts: Enter your registered email address and follow the instructions sent to your email to create a new password.

Password reset option on the login screen:

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Troubleshooting common issues

Didn't receive the unblocking email?

  • Check spam or junk folders: The email might have been filtered by your email provider.
  • Ensure correct email address: Verify that you're checking the email account associated with your BioRender account.

To enhance your account's security, consider updating your password regularly.

Password reset link not working?

  • Use the latest link: Ensure you're clicking the most recent password reset email, as older links may expire.
  • Try a different browser: Browser issues can sometimes interfere; switching browsers may help.

Related articles

Need help?

  1. Email: support@biorender.com
  2. Live Chat: Available by clicking on the "Help" bubble in the app on the bottom right-hand corner.

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