If you’re being asked to log back into your BioRender account unexpectedly, it’s likely due to one of the following reasons:
Why does this happen?
You may be logged out of your account because:
- Your session expired due to inactivity.
- You logged in from another device or browser, triggering an automatic logout for security reasons.
- A security measure was triggered to protect your account and ensure your illustrations are saved properly.
How to prevent unexpected logouts
To minimize disruptions, try the following:
- Ensure your browser allows cookies and does not clear session data automatically.
- Avoid logging into multiple devices at the same time.
- Keep your browser and operating system updated to maintain security and compatibility.
Need help?
If you have any questions or concerns:
- Email Support: support@biorender.com
- Live Chat: Available by clicking on the "Help" bubble in the app on the bottom right-hand corner.
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