How to prevent unexpected logouts from your account

If you’re being asked to log back into your BioRender account unexpectedly, it’s likely due to one of the following reasons:

Why does this happen?

You may be logged out of your account because:

• Your session expired due to inactivity.
• You logged in from another device or browser, triggering an automatic logout for security reasons.
• A security measure was triggered to protect your account and ensure your illustrations are saved properly.

How to prevent unexpected logouts

To minimize disruptions, try the following:

• Ensure your browser allows cookies and does not clear session data automatically.
• Avoid logging into multiple devices at the same time.
• Keep your browser and operating system updated to maintain security and compatibility.

Need help?

1. Email: support@biorender.com
2. Live Chat: Available by clicking on the "Help" bubble in the app on the bottom right-hand corner.