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Troubleshooting and Technical Support

General
Using BioRender on iPad and tablet: What you need to know
Not receiving your password reset email? Here's what to do
Troubleshooting password reset issues
How to fix the 'Oh Snap' error message
Why you may not see the payment button on the checkout page
How to fix lag issues in BioRender
See all 7 articles

Login Issues
How to recover access to a BioRender account without email access
How to fix login loop or redirection errors in BioRender
Resolving deactivated institutional BioRender accounts
Login issues: Check your computer's clock settings (unauthorized or oops..error messages)
What to do if your BioRender account Is blocked or locked
Sign-up or login issues
See all 8 articles

Trouble with Illustrations
Troubleshooting: Issues with editing an icon, shape or text in your illustration
How to fix drag and drop issues for icons in BioRender
Troubleshooting shared illustrations
Troubleshooting copy and paste issues in BioRender

Saving, Downloading and Exporting

Exporting a high-resolution file when DPI is greyed out
How to troubleshoot unsaved changes
How to fix blurry, exported illustrations
Fixing blurry figures and text in your illustration
Trouble with saving your illustration