Why you may not see the payment button on the checkout page

If you're unable to see the Submit or Payment button while subscribing or renewing your BioRender plan, it’s likely due to your screen size or zoom settings. This quick guide will help you fix the issue.

Common reasons the payment button is hidden

1. Screen size too small

If your screen or browser window is too narrow, the right-hand section of the payment screen—where the submit button appears—may be hidden.

Solution:

• Try enlarging your browser window

• On smaller devices, try switching to a larger screen (desktop/laptop)

2. Zoom level too high

Your browser’s zoom level might be too large, cutting off the right-hand portion of the checkout page.

Solution:

• Use the keyboard shortcut:

  • Windows: Ctrl + -

  • Mac: Command + -

• This will zoom out, revealing the full page including the submit button

Related articles

• Managing your plan and billing information

• Understanding your BioRender subscription

Need help?

If you have any questions or concerns:

1. Email Support: support@biorender.com
2. Live Chat: Available by clicking on the "Help" bubble in the app on the bottom right-hand corner.