Not receiving your password reset email? Here's what to do

If you're not receiving your password reset email from BioRender, don’t worry. This guide walks you through essential checks like spam folder review, domain safe listing, and email accuracy and what to do if you're using Gmail, Outlook, or a university email system.

How to troubleshoot missing password reset emails in BioRender

1. Check your spam or junk folder
   
   • Open your email inbox.
   • Search for emails from "support@getbiorender.com".
   • In Gmail, check the "Spam" and "Promotions" tabs.
   • In Outlook, check the "Junk Email" folder and "Other" tab under Focused Inbox.
2. Ensure your email address is correct
   
   • Go to the BioRender login page and click "Forgot Password".
   • Carefully enter your registered BioRender email address.
   • Check for typos or use of a different work/personal email.
3. Add BioRender to your safe sender list
   
   • In Gmail:
     
     • Go to Settings → See all settings → Filters and Blocked Addresses.
     • Create a new filter with "From: support@getbiorender.com".
     • Click "Create filter", then check "Never send it to Spam".
   • In Outlook:
     
     • Go to Settings → View all Outlook settings → Junk Email.
     • Under "Safe senders and domains", add "biorender.com".
   • For university or institutional emails:
     
     • If you feel you are not getting the password emails due to a blocked BioRender address, contact your IT department and ask them to safelist "biorender.com" at the domain level.

4. Use a different device or browser
   
   • Try requesting the password reset on a different browser (e.g., Chrome, Firefox, Safari).
   • If you're on a work or school device, switch to a personal device to rule out firewall or filtering issues.
5. Wait and retry
   
   • Sometimes email delivery can be delayed. Wait 5–10 minutes and try requesting the reset again.
   • Do not submit multiple reset requests rapidly, as this may delay processing.
6. Still not working? Submit a support request
   
   • If you've tried all the above steps and still don’t see the password reset email, reach out to our support team from the email address associated with your account with:
     
     • Your full name
     • The approximate time you requested the password reset

Frequently asked questions

I checked spam and still can't find the email

• Confirm your account was created with that email. Try signing up again—if it already exists, the system will tell you.

My school blocks external emails

• Ask your IT department to safe list "biorender.com" and ensure emails from "no-reply@biorender.com" are not quarantined.

The reset link expired

• Request a new password reset. Ensure you are clicking on the most recent link.

Related articles

• How to change or update the email address of your BioRender account
• Reset or change your password
• Improved password security