How to fix login loop or redirection errors in BioRender

Login loops where you're redirected repeatedly without an error message can prevent access to BioRender's web app, especially for institutional users using Single Sign-On (SSO). Learn how to resolve common browser-related issues, use alternate login methods, and verify institutional license activation to ensure seamless access.

1. Clear your browser’s cache and cookies

Note: Chrome is our recommended browser. Firefox and Safari may have inconsistent behavior.

1. Click the three-dot menu in Chrome.

2. Select "Settings" → "Privacy and security".

3. Click "Clear browsing data".

4. Select "Cookies and other site data" and "Cached images and files".

5. Click "Clear data", then restart your browser.

6. Navigate to https://app.biorender.com/login or your unique log in portal and try signing in again.

2. Try logging in via an incognito or private browsing window

This disables stored cookies and most browser extensions that may interfere with login.

1. Open a new incognito or private browsing window.

2. Go to https://app.biorender.com/login or your unique log in portal.

3. Sign in using your institutional credentials.

3. Use an alternate login URL if your institutional uses SSO

1. If your institution has provided a custom BioRender portal link, use it instead of the default login URL (https://app.biorender.com/login).

2. These institutional links are optimized to bypass redirect issues from internal authentication systems.

4. Disable interfering browser extensions

1. Temporarily disable browser extensions like ad blockers, auto-login managers, or privacy tools.

2. Restart your browser.

3. Attempt to log in again.

5. Restart your device or try a different one

This can help rule out network-based issues like firewall or proxy interference.

1. Restart your computer or device.

2. Alternatively, try accessing BioRender from a different device or network (e.g., mobile hotspot).

6. Check for institutional license issues

Login loops or silent redirects can happen if:

• Your institution’s license is full.

• You have not been added to the appropriate Active Directory (AD) group.

To confirm:

1. Search your inbox for an email invitation from BioRender.

2. Click the invitation link to activate your license.

If the email includes a license administrator contact, reach out to confirm that you’ve been added to the correct AD group and that your account is properly registered.

7. Confirm successful license activation

1. Once logged in, click your profile icon → "Edit Profile & settings".

2. Under "Your plan", check for:

   • "Enterprise" or "Institutional license".

   • If your plan shows "Free", your license may not be active.

3. Contact your institution’s license admin or email support@biorender.com.

Related articles

• Switching to a BioRender Institutional or Enterprise license
• Helping members transfer from a personal account to an institutional/enterprise license
• Login issues: Check your computer's clock settings

Need help?

1. Email: support@biorender.com
2. Live Chat: Available by clicking on the "Help" bubble in the app on the bottom right-hand corner.