We apologize for any inconvenience you may encounter while saving your illustrations or experiencing lost work. We understand how frustrating this can be. To assist you in addressing this matter, please review the following article which outlines step-by-step instructions that may be helpful in resolving the issue.
If your unsaved illustration tab is still open
- Open the same figure in a new tab.
- Check if your content is up to date (e.g., saved).
- If saved, make a copy of the file: go to File > Make a Copy.
- If not saved in the new tab, keep the original tab open and continue attempting to save.
If you have already closed the tab
Unfortunately, if the tab has been closed, the content is unlikely to be recovered. To prevent this issue in the future, follow these steps:
- Ensure you are using the latest version of Google Chrome.
- Add app.biorender.com to your list of "always active" sites in Chrome.
- Follow these instructions.
- Log out and close all BioRender tabs across all devices.
- Restart your browser.
- Log back into BioRender using Google Chrome.
Best practices to avoid future saving issues
- Never close a tab or window without manually saving and logging out.
- Always save and log out before stepping away from your device.
Related articles
- How do I recover a previous version of an illustration?
- Saving your illustration
- Technical recommendations when something is not working
Need help?
If you have any questions or concerns:
- Email Support: support@biorender.com
- Live Chat: Available by clicking on the "Help" bubble in the app on the bottom right-hand corner.
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