How to skip a month of your BioRender subscription How to skip a month of your BioRender subscription

How to skip a month of your BioRender subscription

đź“ť Note: This article reflects the classic BioRender canvas. For guidance on the updated experience, check out our article on the new canvas to explore key features and updates in the latest version.

If you need to take a break from your BioRender subscription, you can pause your plan for one billing cycle. This feature is available up to three times during your monthly subscription period. While paused, your account will switch to BioRender Basic, and your subscription will automatically resume the following month.

Disclaimer: You are allowed a maximum of three pause requests.

This guide explains how to set the pause, what happens during it, and what to expect afterward.

Set the Pause

1. Go to your BioRender account settings:

  • Click your name in the top-right corner of the app.
  • Select Edit Profile & Settings from the dropdown menu.

2. In the left-hand column, click Plan & Billing.

3. Under Your Plan, click the white Manage Plan button.

4. On the Manage Your Plan page, click "Skip a Month".

5. Scroll to the bottom of the User, are you sure? page and click the blue "Continue to Skip a Month" button.

6. On the Ok, Let’s Skip a Month of Premium page, click the red Skip a Month button.

7. A confirmation window will appear, confirming when your pause will begin. Note: You will continue to have Premium access until the end of your current billing cycle.

📽️ A walkthrough video is available below. The video shows a pause set on November 17, 2023, which applies to the upcoming billing cycle (December 17, 2023 – January 17, 2024).

During the Pause

  • Your account will be downgraded to BioRender Basic.
  • You will have limited access to illustrations.
  • All other illustrations will remain locked until your subscription resumes.

After the Pause

  • Your subscription will automatically resume.
  • Your account will be re-upgraded to Premium.
  • The credit card on file will be charged.

If you do not intend to use your subscription after the current cycle, consider reviewing our cancellation guide.

Troubleshooting

Can't find the Skip a Month button?

  • This option is only available to monthly subscribers with an active Enterprise or Premium plan.
  • If you have reached the maximum allowed three pauses, this option will not be available to you.

Pause not applied?

    • Make sure to complete all steps and confirm with the red Skip a Month button.

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Need help?

  1. Email: support@biorender.com
  2. Live Chat: Available by clicking on the "Help" bubble in the app on the bottom right-hand corner.

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