How to cancel your Free Trial - and what happens if you miss the deadline

BioRender Free Trials last 14 days, after which they auto-upgrade to a paid subscription. Cancel within this window to avoid charges.

Steps to cancel your Free Trial:

1. Access your account page: Click on your name in the top-right corner and select "Edit Profile & Settings".
2. Navigate to the Plan & Billing tab.
3. Manage plan: Click "Manage plan".
4. Proceed with cancellation: Click "Continue" and "Cancel plan" and follow the prompts to provide feedback.
5. Final confirmation: Click the red cancel subscription button to cancel your free trial.

Your trial will end at the 14-day mark, preventing future charges. We will email you 7 days before your trial ends as a reminder. Please ensure you check your spam or junk mail folder for the reminder.

Alternatively, you can also subscribe before the trial ends to begin a paid plan immediately.

What happens if you don't cancel in time?

If your trial auto-renews, your card will be charged for the next billing cycle.

Can you get a refund?

While BioRender plans are prepaid and non-refundable in most cases, our team can review your request under specific circumstances.

If you forgot to cancel in time:

• Submit a request via support@biorender.com
• Include your email and cancellation details.

⚠️ We understand that things get busy, but please note that forgetting to cancel your free trial may not qualify for a refund.

Important information about refunds

• BioRender subscriptions are prepaid and generally non-refundable, including for unused time or missed cancellations.

• We only consider refund requests for the most recent charge and in cases of billing error or confirmed service issues.

• Requests unrelated to service errors or active charges (e.g., forgetting to cancel) typically do not qualify for a refund.

• Submitting a refund request does not cancel your subscription. You must manage the cancellation directly in your account settings to avoid future charges.

🔍 You can learn more about cancellation terms by reviewing our Terms of Service and Plan Rules (see section "No Refund of Fees").

After cancellation: Illustration access

• Your account moves to the free BioRender Basic plan.
• You’ll still see all your illustrations, but only 5 can be opened or edited at a time.
• You can re-subscribe any time to restore full access.

Related articles

• Comparing BioRender Basic and Premium subscriptions: Features and benefits

Need help?

1. Email: support@biorender.com
2. Live Chat: Available by clicking on the "Help" bubble in the app on the bottom right-hand corner.