How to cancel an active BioRender subscription How to cancel an active BioRender subscription

How to cancel an active BioRender subscription

BioRender subscriptions renew automatically unless canceled. You can cancel at any time before the next billing date.

How do I cancel an active subscription?

To cancel an active subscription in BioRender, follow these steps:

  1. Navigate to your account: Click on your name in the top-right corner, then select "Account" from the drop-down menu.
  2. Go to Plan & Billing: Open the "Plan & Billing" tab.
  3. Manage plan: Click the "Manage Plan" button.
  4. Initiate cancellation: Select "Continue and cancel plan".
  5. Provide feedback: When prompted, provide feedback on your experience.
  6. Confirm cancellation: Click the red cancel subscription button at the bottom to finalize your cancellation.

Your subscription will remain active until the end of your billing period. 

Please note: The manage plan button will only be available if you are on an active, paid subscription. If you cannot see the "manage plan button" it could be because you do not have a paid subscription set up on your account, or you may have already set your subscription to be cancelled.

What happens to illustrations after cancellation?

Upon canceling, your account reverts to the free BioRender Basic plan. All illustrations remain visible, but you can open and edit only five at a time. Deleting illustrations will free up additional slots. Re-subscribing allows unrestricted access to all illustrations.

Why was I charged after canceling my subscription?

  • BioRender subscriptions automatically renew unless canceled. If cancellation occurs after the renewal date, a charge may still process. Please review your renewal date in the "Plan & Billing" tab.
  • For a refund, you can submit a refund request where our team will review your request on a case by case basis.

Why was my subscription canceled without my knowledge?

  • Failed payments due to an expired credit card or outstanding dues may result in automatic cancellation after multiple unsuccessful retries. You can reactivate your plan anytime through your Account page.

How will I know when my billing period is about to end?

  • We send email reminders 7 days before renewal to the email associated with your BioRender account. You can use this reminder to cancel if needed.

Can I cancel my subscription after one month?

  • On monthly plans, you're free to skip a month (up to 3 times) or cancel at the end of your billing cycle anytime. Many users take breaks between projects, then re-subscribe when it’s time to publish or present. All your illustrations will stay safe—just log in to pick up where you left off.

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What’s next

🧭 Need a break? Your account and saved work stay intact. Re-subscribe anytime when you're ready to create or publish again. Learn more about plan options ↗

🔁 Looking ahead? You can always explore Premium tools like Graph or Presentations if your needs change in the future. Explore BioRender Features ↗

Need help?

  1. Email: support@biorender.com
  2. Live Chat: Available by clicking on the "Help" bubble in the app on the bottom right-hand corner.

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