Managing your plan and billing information Managing your plan and billing information

Managing your plan and billing information

Managing your BioRender plan and billing information is straightforward through your account settings. This guide will walk you through updating your plan and how to update your billing details.

Table of Contents

  1. How to update your plan
  2. How to update your billing information
  3. Troubleshooting billing issues
  4. Related articles

How to update your plan

To change your BioRender subscription plan:

1. Access account settings: Click on your name in the top-right corner, then select Edit profile & settings.

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2. Navigate to Plan & Billing: In the left-hand menu under the Admin section, click on Plan & Billing.

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3. Modify your plan:

    • View plan details: Review your current subscription information.
    • Switch billing cycle: To change from monthly to annual billing, click Switch billing cycle and follow the prompts. How do I change the premium plan I’m on?
    • Upgrade your plan: To upgrade from an Individual to a Lab plan, click Switch to team plan and follow the instructions.

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How to update your billing information

To update your billing details:

  1. Access account settings: Click on your name in the top-right corner, then select Edit profile & settings.
  2. Navigate to Plan & Billing: In the left-hand menu under the Admin section, click on Plan & Billing.
  3. Update billing details:
    • Credit card information: Click Update next to your current card details to enter new information.
    • Billing address: Click Edit next to your billing address to make changes.
    • Invoices: View or download PDFs of your past invoices from this section.

Troubleshooting billing issues

If you encounter billing problems:

  • Failed payments: Ensure your credit card information is up to date. Expired cards can lead to failed payments and potential cancellation of your subscription. If your credit card is expired, we recommend updating your payment details within the app. Once this is done, you can find the payment link provided to you through your original invoice.
  • Unexpected charges: Review your subscription details and renewal dates in the Plan & Billing section to understand billing cycles and charges. If you need further support, please reach out to our team if you need further assistance.
  • Changing billing cycles: To switch from annual to monthly billing, please contact our support team through the chat function.

Related articles

What's next

After managing your plan and billing information, consider exploring additional features and resources BioRender offers to enhance your experience. For more information, visit our Payments, pricing, and billing section.

Need help?

If you have any questions or concerns:

  • Email Support: support@biorender.com
  • Live Chat: Available by clicking on the "Help" bubble in the app on the bottom right-hand corner.