Understanding additional charges on your credit card statement

If you’ve noticed an extra charge on your credit card statement after subscribing to BioRender, there may be a tax or foreign transaction fee applied depending on your location or payment method. This article explains the possible reasons and what to do next.

Taxes

Taxes may be added to your subscription total based on your location.

• BioRender currently collects taxes in Canada and the USA.
• The exact amount and type of tax depend on your province, state, or region.

Foreign transaction fees

Some users may also see a foreign transaction fee, which is charged by their credit card provider—not BioRender.

• BioRender is based in Canada, so your card company may classify the transaction as international
• These fees vary based on your card issuer and card type
• This charge is not collected by BioRender, so we are unable to provide a receipt for it

For more information, please contact your bank or credit card provider directly.

Related articles

Learn more about managing your BioRender account:

• How to locate your invoice and receipt history
• Managing your plan and billing information
• Understanding your BioRender subscription

Need help?

If you have any questions or concerns:

1. Email Support: support@biorender.com
2. Live Chat: Available by clicking on the "Help" bubble in the app on the bottom right-hand corner.