How to fix failed payment attempts in BioRender

If your BioRender payment recently failed or you received a payment decline notice, it's important to update your billing details to avoid service interruption. This guide helps you take the right steps to ensure your next scheduled payment is successful.

Why payments may fail

BioRender attempts to process your payment up to four times before canceling your subscription. Common reasons for failed payments include:

• The issuing bank declined the transaction.

• Your credit card has expired.

• There are insufficient funds or daily spending limits.

• A mismatch in billing address or verification details.

How to update your payment method

To ensure your next payment is successful:

1. Log in to your BioRender account.

2. Click your profile icon in the top-right corner and select "My Profile & Settings."

3. Go to the "Billing Information" section.

4. Click "Edit" next to your current payment method.

5. Enter new or updated credit card details.

6. Click "Save" to apply changes.

If possible, use a different card or contact your bank to authorize the transaction in advance.

What happens if the payment fails again

BioRender will attempt to charge your card up to four times. If all attempts fail:

• Your subscription will be automatically cancelled.

• You will lose access to paid features.

• To regain access, you'll need to restart your subscription and enter valid payment details.

We recommend acting quickly to prevent any disruption to your account or access to your files.

Frequently asked questions

Can I use a different card for my next payment?

• Yes. Go to "Account Settings" > "Billing Information" to update your payment method.

What should I do if my bank keeps declining the charge?

• Contact your bank directly to ensure they allow the transaction, or try another card.

Will I lose my files if my subscription is cancelled?

• Your files will be retained, but you’ll need to upgrade your account again to access premium features.

Related articles

• Upgrading your BioRender account to a Premium subscription
• Managing your plan and billing information