Resolving Deactivated Institutional BioRender Accounts

If you are having trouble signing in with your institutional email, such as being redirected back to the login page without error messages, it is possible that your account has been deactivated by your organization’s license administrator. This can occur due to administrative decisions or changes in licensing arrangements. If you suspect your license eligibility has changed and your account may have been deactivated, follow the below steps.

Steps to troubleshoot

1. Confirm Your Issue:
   
   
   • Verify that you are using the correct institutional email address.
   • Note: if you are repeatedly redirected to the login page and your password reset is not working, this may indicate account deactivation. 
2. Check Account Status:
   
   • Consider any recent communications from your institution regarding changes to account or licensing policies.
   • If you suspect deactivation, make a note of any error symptoms before contacting support.
3. Contact Your Institution’s License Administrator:
   
   • If you have a contact for your organizations license or IT support, reach out to clarify the issue.
   • When contacting them, include your institutional email and a summary of the troubleshooting steps you have already taken.
4. Follow Their Guidance:
   
   • Follow any specific instructions provided by your institution to reactivate your account.
   • If necessary, ask for details regarding the reasons for deactivation and any steps required to regain access.

Additional tips

• Always double-check that you are logging in via the correct institutional portal.
• Keep a record of the steps you’ve taken, as this may help streamline the support process.

Need help?

1. Email: support@biorender.com
2. Live Chat: Available by clicking on the "Help" bubble in the app on the bottom right-hand corner.