Upgrading your BioRender account unlocks additional features and benefits to help you create even more amazing scientific visuals. This guide will walk you through the process of upgrading your account, updating billing details, and resolving common upgrade issues.
Table of Contents
- Steps to upgrade your account
- Billing information for upgrades
- Troubleshooting upgrade issues
- Related articles
Steps to upgrade your account
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Access the upgrade options
- Click the "Upgrade" button located in your account dropdown in the top-right corner of the page.
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- Alternatively, navigate to the "Plan & Billing" page through your account settings.
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Choose a plan
- Browse the available plans to select the one that best fits your needs. BioRender offers a variety of plans with unique features and benefits.
- Refer to the pricing page or contact support for assistance in selecting a plan.
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Enter payment details
- Provide your billing information, including your billing address and credit card details.
- For first-time users, you may choose to skip the free trial and proceed directly to payment.
- Double-check your information before submitting.
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Complete the upgrade
- Click the "Upgrade" button to confirm and process your payment.
- Once completed, your account will be updated to the selected plan, and you will immediately gain access to its features and benefits.
Billing information for upgrades
- Ensure all billing details are correct and up to date to avoid payment issues.
- If you need to update your billing address or credit card, visit the "Plan & Billing" page in your account settings.
- For detailed instructions, refer to How to manage billing information.
Troubleshooting upgrade issues
If you encounter any problems during the upgrade process:
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Error during payment:
- Verify that your credit card information is correct and your card is active.
- Contact your bank to resolve any card-related issues.
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Plan selection errors:
- Ensure you have selected the correct plan that matches your needs. Contact support for further clarification.
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Unable to access features after upgrading:
- Log out and log back in to refresh your account. If the issue persists, contact support.
Related articles
- Understanding BioRender subscriptions: Industry and Academic
- Managing your plan and billing information
- Cancelling your Premium plan
What's next
After upgrading your account, explore the additional tools and features available to maximize your experience. For tips on getting started with advanced features, check out our Learning Hub and Feature highlights collection.
Need help?
If you have any questions or concerns:
- Email Support: support@biorender.com
- Live Chat: Available via the "Help" bubble in the app on the bottom right-hand corner.
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