How to change the email address of your BioRender account

You can change the email address associated with your BioRender account at any time from your Account page:

1. Click your name in the top-right corner, then click Edit profile and settings.
2. Navigate to the Profile tab. In the Email field, enter your new email, then click Save Changes in the upper right-hand corner.
3. An email verification link will be sent to your new email address. Click the link to verify your new login information.

Frequently asked questions

• Why am I receiving an error message when I try to update my email address?

If you're receiving an error message while attempting to update your email address (let's call this email A), it might be because email B (the email you want to switch to) is already associated with an existing account. You can Here’s how you can resolve the issue:

1. Log in with Email B: Try logging into the account that uses email B.
2. Forgot Your Password? If you can’t remember the password for email B, reset the password and log in.
3. Change Email for Email B Account: Once you're logged in with email B, update the email for that account to a new personal email (let's call it email C).
4. Update Email for Email A Account: After completing the above step, sign back into email A. You should now be able to update email A to email B.

• How do I change the email and name on my account?

If you are seeking to change the ownership of your account or to ensure your account accurately reflects your personal information, please email our support team at support@biorender.com. Please let us know the reason for the account changes through email as opposed to our chat option for account verification purposes.

• How can I change the email on my account so it is affiliated with a new institution?

To change the email on your account and associate it with a new institution, we recommend reviewing your account with a support team member who can guide you through the next steps.