How to change or update the email address of your BioRender account

This guide explains how to update the email address associated with your BioRender account. It also addresses common issues and provides troubleshooting steps for a seamless process.

Steps to change your email address

1. Access your account settings
   • Click your name in the top-right corner of the page.
   • Select "Edit profile and settings".
2. Navigate to the Profile tab
   • In the Profile tab, locate the "Email" field.
   • Enter your new email address.
3. Save changes
   • Click "Save Changes" in the upper-right corner of the page.
4. Verify your new email address
   • An email verification link will be sent to your new email address.
   • Open the email and click the verification link to confirm your new login information.

Troubleshooting email address changes

If you encounter an error when trying to update your email (let’s call it email A) to a new email (email B), it’s likely that email B is already associated with an existing account. 

Example of error message:

Follow these steps to resolve the issue:

1. Log in with email B
   • Try logging into the account associated with email B.
   • If you can’t remember the password for email B, reset the password and log in.
2. Change the email for email B account
   • Once logged in, update the email for the account associated with email B to a different email address (e.g., email C).
3. Update the email for email A account
   • Log back into the account associated with email A. You should now be able to update it to email B.

Frequently asked questions

How do I change the email and name on my account?

If you need to update the account's ownership or ensure it reflects your personal details:

• Contact our support team and provide the reason for the changes via email for account verification purposes.

How can I change the email on my account to associate it with a new institution?

To update your email and affiliate it with a new institution:

• Reach out to our support team and a team member will review your account and guide you through the process.

Need help?

1. Email: support@biorender.com
2. Live Chat: Available by clicking on the "Help" bubble in the app on the bottom right-hand corner.