If you’ve noticed an extra charge on your credit card statement after subscribing to BioRender, there may be a tax or foreign transaction fee applied depending on your location or payment method. This article explains the possible reasons and what to do next.
Taxes
Taxes may be added to your subscription total based on your location.
- BioRender currently collects taxes in Canada and the USA.
- The exact amount and type of tax depend on your province, state, or region.
Foreign transaction fees
Some users may also see a foreign transaction fee, which is charged by their credit card provider—not BioRender.
- BioRender is based in Canada, so your card company may classify the transaction as international
- These fees vary based on your card issuer and card type
- This charge is not collected by BioRender, so we are unable to provide a receipt for it
For more information, please contact your bank or credit card provider directly.
Related articles
Learn more about managing your BioRender account:
- How to locate your invoice and receipt history
- Managing your plan and billing information
- Understanding your BioRender subscription
Need help?
- Email: support@biorender.com
- Live Chat: Available by clicking on the "Help" bubble in the app on the bottom right-hand corner.
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- Requesting a quote for a BioRender Premium license
- Register BioRender as a vendor at your institution or company
- How to fix failed payment attempts in BioRender
- How to redeem a voucher code in BioRender
- Tax-exempt institutions: What you need to know
- Sales tax collection in the EU
- BioRender sales tax in the US
- BioRender’s vendor information
- Managing your plan and billing information
- Understanding additional charges on your credit card statement