Invite, remove, and update accounts on your Lab or Team license Invite, remove, and update accounts on your Lab or Team license

Invite, remove, and update accounts on your Lab or Team license

This article explains how to manage accounts on Lab or Team licenses.

As the Admin, you can:

Invite members to your license

As the Admin, you can add members individually via email. Invited users will receive an email prompting them to join the license.

Steps to add new members:

  1. Access admin settings
    • Click your name in the upper right-hand corner.
    • Select "Admin" from the dropdown menu.
  2. Invite members
    • Under "Account Overview & Users", click the blue "Invite members" button.
  3. Choose invitation method
    • By email:
      • Enter the email addresses of the members you want to invite.
      • Optionally, include a personalized message in the invitation email.
  4. Review pending invitations
    • Invited members will appear as Pending until they log in to accept the invitation.

An email notification will be sent to the invited member:

Resend invitations

If a member hasn’t accepted the invite, you can resend it.

Steps to resend an invite:

  1. Click your name in the upper right-hand corner, then select "Admin".
  2. Under "Account Overview & Users", find the member’s email in the list.
  3. Click the three dots (...) next to their email and select "Resend Invite".

Remove members from your license

Admins can remove members if they leave the lab or team or were added by mistake.

Important note: No seat reassignments to the same user within the same billing cycle. Removed users cannot regain their seat until the license renewal.

Steps to remove members:

  1. Click your name in the upper right-hand corner, then select "Admin".
  2. Under "User Accounts", locate the member’s email.
  3. Click the three dots (...) next to their email.
  4. Select "Remove from license" and confirm the action.

An email notification will be sent that the member has been removed:

Update member permissions

Admins can modify the roles of existing members on the license.

Steps to change permissions:

  1. Click your name in the upper right-hand corner, then select "Admin".
  2. Under "Account Overview & Users", locate the member whose role you wish to update.
  3. Click their current role and select the new role from the dropdown menu.

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Common issues and solutions

Invited member didn’t receive an email:

  • Ask them to check their spam or junk folder. Resend the invite if needed.

Unable to remove a member:

  • Ensure the Admin role is not assigned to the user being removed. Reassign roles before proceeding.

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