You may experience lag in these older versions of Google Chrome and Mac operating systems (OSs): 

  • Google Chrome 65 or 66, and 
  • If you are running MacOS El Capitan or Yosemite on your Mac.

Checking your browser version and OS

To check your current version of Google Chrome:

    1. Click on Chrome on the top left-hand menu
   2. Click on About Google Chrome
   3. Your current Google Chrome browser version will be displayed under "Settings"           tab

To check your current Mac OS:

  1. Click the apple icon in the top left-hand corner of your mac screen
  2. Click “About This Mac.”
  3. Your current operating system will be displayed under the “Overview” tab of the pop-up window.

How to remove lag 

  1. Update Chrome, then re-launch your browser.
  2. Update your Mac OS to High Sierra or the latest OS available.

If you've tried these solutions and are still experiencing lag, contact our support team.

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