We apologize for any inconvenience you may encounter while saving your illustrations or experiencing lost work. We understand the frustration that can arise from such issues, and we are committed to helping you resolve them promptly. To assist you in addressing this matter, please review the following article which outlines step-by-step instructions that may prove helpful in resolving the issue.
If you still have the tab open with your unsaved illustration:
Open the same figure in a new tab
Check to see if your content is up to date (e.g. Saved)
If it is saved, then make a copy of this file (go to File, Make a Copy)
If it is not up to date (saved) in the new tab please keep the tab open and keep trying to save
If you have already closed the tab with your illustration it is unlikely that the content can be recovered. As long as you follow the steps below, you should not experience the same issue:
Add app.biorender.com to your list of "always active" sites in Chrome (instructions here)
Log out and close all BioRender tabs across all devices
Restart your browser
Log back into BioRender using Google Chrome
These steps seem to allow you to continue to work without running into this issue again. Please ensure as you are working that you:
Never close a tab or window without manually saving and logging out
Save and Log out if you are going to be away from your device
Have any questions or concerns?
Open our chat messenger (bottom-right of any BioRender webpage).