BioRender automatically saves your work every few seconds, but certain issues, like browser closures or internet interruptions, can prevent changes from saving. Thankfully, BioRender includes built-in tools to help you recover your work.
This guide walks you through how to troubleshoot saving issues and recover illustrations from your Version History.
Common reasons your work didn't save
Your illustration may not have saved due to one of the following:
- The browser tab, window, or app was closed before the save completed
- Your internet connection was lost or temporarily disrupted
Check your internet connection
If you're seeing an error while trying to save manually:
- Check your internet connection to ensure you're online.
- If disconnected, try resetting your router or modem.
- Once reconnected, return to your BioRender tab and try saving again.
Recover a previous version from Version History
Even if your most recent changes didn’t save, earlier versions are likely stored in BioRender’s Version History. You can restore these from either the canvas or your gallery.
From the Canvas
- In the editor, click File > Version History from the top menu.
- Browse the list of saved versions.
- Click Make a copy of this version.
- A new copy will be added to your Gallery.
From the Gallery
- Find the illustration you’re trying to recover.
- Click the three dots (•••) on the right-hand side of the file.
- Select Version History.
- Locate the version you want to recover.
- Click Make a copy of this version.
Related articles
- Saving your illustration
- How to recover a previous version of an illustration
- Share your BioRender illustrations with collaborators
Need help?
- Email: support@biorender.com
- Live Chat: Available by clicking on the "Help" bubble in the app on the bottom right-hand corner.
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