Welcome to BioRender’s Customer Experience Team!
At BioRender, our Customer Experience Team (CX Team) is dedicated to guiding you through every step of your journey within our app, ensuring you receive the best possible support. Whether you're creating an account, upgrading your plan, exploring features, or seeking design support, we’re here to help.
Our Team Values:
- Helpfulness: We provide comprehensive solutions tailored to your needs, ensuring you feel supported from start to finish.
- Kindness: Our team is friendly, warm, and approachable, treating you like a friend and always giving you the benefit of the doubt.
- Timeliness: We respect your time and strive to address your needs promptly, keeping you informed throughout the process.
- Empathy: We value you as a member of our community, approaching each interaction with a genuine desire to understand your perspective and offer empathetic support.
Meet the Team
If you've reached out to us via Live Chat or Email at support@biorender.com, you've interacted with one of our dedicated team members.
Meet Naomi
Meet Naomi, our hardest-working Support Representative and Helping Bot. Naomi is available 24/7 to assist you, directing you to the resources you need. In the past 12 weeks, Naomi has successfully handled 81% of all incoming live chats, totaling around 3,071 conversations. If Naomi can't resolve your request or if you prefer human interaction, our team is available during business hours to assist you.
Your Engagement
Most Viewed Articles (Last 12 Weeks):
- Do I need proof of my publication rights? - 198,000 views
- Citing BioRender - 155,449 views
- How to download your publication license - 43,000 views
Contact Us
- Live Chat : Access our live chat feature in the bottom right corner of the app during our operating hours, Monday to Friday, 9 am - 6 pm EST.
- Email: For inquiries outside of chat hours, reach us at support@biorender.com, and we'll respond within 24 hours.