How to manage and monitor your organization’s AI Credits add-on (admin) How to manage and monitor your organization’s AI Credits add-on (admin)

How to manage and monitor your organization’s AI Credits add-on (admin)

As the administrator of your organization, you can view and control utilization for AI-powered tools such as figure generation and image editing-all from one centralized dashboard.

In this article, we will review how AI credits work, how credit usage is managed across your organization, and what to expect when enabling the AI add-on.

Table of contents

Overview: How AI credits work

AI features are powered by credits, which are consumed whenever someone uses an AI action in BioRender.

Credits help organizations:

  • Track AI usage across teams
  • Manage consumption over time
  • Align usage with internal governance policies

One-time credits for Full-Serve users

All Full-Serve users receive a one-time grant of 50 AI credits. These credits do not expire and are available even if your organization has not purchased the AI add-on.

Shared credit pool model

AI credits are pooled at the license level, not assigned per user.

That means:

  • All eligible users share from one organization-wide credit pool
  • Admins don’t need to assign or manage credits user-by-user
  • AI usage is tracked across your team for visibility and control

Credit expiration

Unused credits expire at the end of your subscription period.

Credit consumption by feature

Refer to the BioRender AI menu to view credit usage per feature:

Pricing details

AI add-on pricing and credit packages vary depending on your organization type and plan.

To get the most accurate pricing details for your account, please contact your Customer Success Representative.

How to monitor and control AI credit usage

Admins can view AI usage and manage limits through the AI Credits dashboard.

  1. Open your BioRender Admin workspace.
  2. Select the "AI Credits" tab.

  1. View your total annual credit balance and used credits.
  2. Scroll down to the "AI Credit Usage" table to see how many credits each team member has used.
  3. Use the "Manage Limits" button to set per-user usage caps or reach out to your Customer Success Manager for more information.

📷 Examples of AI usage and limit dashboard:

All your organization’s AI credits have been used

No credit limit.png

No credit limit has been set for your members

Your organization’s member credit limit has been set 

The example below shows each member’s credit limit set to 75 credits.

No AI credit add-on has been purchased (one-time per user grant has been applied)

Frequently asked questions

Do we get AI credits if we don’t purchase the AI add-on?

Yes. Each Full-Serve user receives a one-time allotment of 50 credits, regardless of your organization’s purchase.

Are credits assigned per user?

No. AI credits are pooled and shared across your organization.

Can I see how many credits we have remaining?

Yes. Admins can view your team’s shared balance in your organization’s billing or admin settings (location may vary depending on your plan).

Can I buy more credits if we run out?

Yes. Contact your BioRender Customer Success Manager or email support@biorender.com to request a credit top-up.

Do credits expire?

Yes. Organization credits expire at the end of your subscription period. The initial, one-time grant of 50 credits does not expire.

How do I control credit usage?

Admins can set limits so each user can access a number of credits fr om the total credit pool. Use the “Manage Limits” option in the AI Credits dashboard.

How do I track usage?

The “AI Credit Usage” table shows credits used, per-user limits, and percentage of usage across your organization.

Related articles

Need help?

  1. Email: support@biorender.com
  2. Live Chat: Available by clicking on the "Help" bubble in the app on the bottom right-hand corner.

 

Was this article helpful?

0 out of 0 found this helpful

Articles in this section