To change from monthly to annual billing:
Click on your name in the top right corner, then Edit profile & settings
Click on Plan & Billing on the left-hand side
Click on Switch billing cycle and follow the prompts as shown below. Your credit card on file will be automatically charged the prorated amount for the upgrade.
NOTE: If you need to update the credit card to be charged, kindly update your card information before switching the billing cycle. Here's how you can update your credit card information.
To upgrade from an Individual to a Lab plan:
Click on your name in the top right corner, then Edit profile & settings
Click on Plan & Billing on the left-hand side
Click on Switch to team plan and follow the prompts as shown below. You will be automatically charged a prorated charge for the upgrade.
NOTE: If you need to update the credit card to be charged, kindly update your card information before switching your plan. Here's how you can update your credit card information.
If you’d like to change your plan for any of the reasons not listed above, please send an email to [email protected]. We’d be more than happy to help you out! Some of the other reasons might be:
If you moved from academia to industry, or vice versa
If your organization purchased a site-wide license and you no longer require your individual plan. See this article.
If you're looking to change from annual to monthly billing, or lab to individual plan