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Troubleshooting and Assistance

General
How to fix BioRender canvas issues
Troubleshooting password reset issues
How to fix the 'Oh Snap' error message
Why you may not see the payment button on the checkout page
How to fix lag issues in BioRender
Technical recommendations when something is not working

Log In Issues
How to unblock your BioRender account
Sign-up or log-in issues
How to prevent unexpected logouts from your account
How to fix missing the email verification link

Trouble with Illustrations
How to restore missing text in an illustration
Troubleshooting shared illustrations
Troubleshooting: Issues with editing an icon, shape or text in your illustration
Troubleshooting copy and paste issues in BioRender
Grey lines around images in PDF export

Saving, Downloading and Exporting

Exporting a high-resolution file when DPI is greyed out
How to recover unsaved changes in BioRender
How to fix blurry, exported illustrations
Fixing blurry figures and text in your illustration
Trouble with saving your illustration