If you're seeing missing text in a BioRender illustration, there's a quick workaround that can help restore it. This guide will walk you through a simple workaround using your browser’s Developer Tools to restore any missing content. It's designed for anyone experiencing display issues in a specific illustration.
If the steps below don’t resolve the problem, we recommend trying Microsoft Edge browser or contacting your organization's IT team to ensure your browser settings, extensions, or network configuration aren’t interfering with BioRender’s performance.
Please follow the steps of this workaround carefully:
1. Open the problematic illustration
2. Press "Ctrl + Shift + J" (Windows) or "Cmd + Option + J" (Mac) to open Developer Tools.
3. Go to the Network tab.
4. Check the box next to Disable cache.
5. Keep the Developer Tools panel open and press "Ctrl + Shift + R" (Windows) or "Cmd + Shift + R" (Mac) to hard refresh the page.
6. You should now be able to view all your text.
Need help?
If you have any questions or concerns:
- Email Support: support@biorender.com
- Live Chat: Available by clicking on the "Help" bubble in the app on the bottom right-hand corner.