Custom icon request limits Custom icon request limits

Custom icon request limits

Most recent update to the custom icon request service: July 2, 2024

đź‘‘ This feature is available for select Premium users. To browse plans, click here.

In our ongoing efforts to maximize impact, the Creative team is now focusing on systematic expansions rather than individual requests. This approach allows us to provide comprehensive and impactful resources, ensuring better support for your research needs.

Please note that fulfillment of icon requests is not guaranteed and depends on factors such as currently prioritized subject matter, the volume of requests, and the complexity of the requests. All icons requested through the custom icon request form are added to the public library by default for all BioRender users to access and use in their illustrations.

Icon request categories

Icon requests are divided into three categories:

  • Simple Icons – Basic shapes or symbols with minimal detail.
  • Intermediate Icons – More detailed illustrations, often with multiple components.
  • Complex Icons – Highly intricate illustrations with advanced shading, textures, or unique compositions.

For more information on how icons are sorted into these categories, refer to this article.

Request limits by plan

Below is a breakdown of how many custom icons you can request per billing cycle based on your plan:

Plan Request Limit Public/Private Icons Turnaround Time
Industry Team Monthly 1 per month per user Public or Private* Regular: 25-30 business days (full feedback/revisions) Expedited: 10-13 business days (urgent requests)**
Industry Team Annual 1 per month per user Public or Private* Regular: 25-30 business days (full feedback/revisions) Expedited: 10-13 business days (urgent requests)**
Industry Enterprise 2 per month per user Public or Private* Regular: 25-30 business days (full feedback/revisions) Expedited: 10-13 business days (urgent requests)**
Academic Institution Contact your institution’s BioRender customer success manager N/A N/A
Other Plans N/A N/A N/A

Private icon requests

Private icon requests grant exclusive access to an icon but require an additional charge based on our standard professional service rate. If you require a private icon, mention it in the description of your request or email creative@biorender.com. Fulfillment is based on production capacity.

Turnaround Time

The default fulfillment time for custom icon requests is 25-30 business days. However, you may opt for an expedited 10-13 business day delivery for urgent requests.

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What’s Next?

To make the most of BioRender’s features, consider exploring our customization tools and icon libraries to find pre-existing icons that might meet your needs.

Need Help?

If you have any questions or concerns:

  • Email Support: support@biorender.com
  • Live Chat: Click on the "Help" bubble in the app (bottom right corner)

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