Upgrading your BioRender account to a Premium subscription

Upgrading your BioRender account unlocks additional features and benefits to help you create even more amazing scientific visuals. This guide will walk you through the process of upgrading your account, updating billing details, and resolving common upgrade issues.

Table of contents

1. Steps to upgrade your account
2. Billing information for upgrades
3. Troubleshooting upgrade issues
4. Related articles

Steps to upgrade your account

1. Access the upgrade options
   • Click the "Upgrade" button located in your account dropdown in the top-right corner of the page.
   • Alternatively, navigate to the "Plan & Billing" page through your account settings.
2. Choose a plan
   • Browse the available plans to select the one that best fits your needs. BioRender offers a variety of plans with unique features and benefits.
   • Refer to the pricing page or contact support for assistance in selecting a plan.
3. Enter payment details.
   • Provide your billing information, including your billing address and credit card details.
   • For first-time users, you may choose to skip the free trial and proceed directly to payment.
   • Double-check your information before submitting.
4. Complete the upgrade
   • Click the "Upgrade" button to confirm and process your payment.
   • Once completed, your account will be updated to the selected plan, and you will immediately gain access to its features and benefits.

🎤 Present your work with ease: Now that you’ve upgraded, check out BioRender Slides — a Premium tool to build and export slide decks without leaving the app.  See how Slides works →

Billing information for upgrades

• Ensure all billing details are correct and up to date to avoid payment issues.
• If you need to update your billing address or credit card, visit the "Plan & Billing" page in your account settings.
• For detailed instructions, refer to How to manage billing information.

Troubleshooting upgrade issues

If you encounter any problems during the upgrade process:

Error during payment:

• Verify that your credit card information is correct and your card is active.
• Contact your bank to resolve any card-related issues.

Plan selection errors:

• Ensure you have selected the correct plan that matches your needs. Contact support for further clarification.

Unable to access features after upgrading:

• Log out and log back in to refresh your account. If the issue persists, contact support.

Related articles

• Understanding BioRender subscriptions: Industry and Academic
• Managing your plan and billing information
• Cancelling your Premium plan

What's next

🎓 Learning BioRender Basics: A 10-minute tutorial for navigating the upgraded workspace and using time-saving tools. Watch now ↗

🧪 Top 3 Tips for Publication Figures: Discover how to design high-quality figures that meet journal standards. Watch the webinar ↗

🧭 Explore Your New Features: Check out powerful tools like Premium fonts, transparent background, and high-res exports. How to BioRender Guides ↗

Need help?

1. Email: support@biorender.com
2. Live Chat: Available by clicking on the "Help" bubble in the app on the bottom right-hand corner.