I can't open an illustration that was shared with me I can't open an illustration that was shared with me

I can't open an illustration that was shared with me

Stefan Pintaric Stefan Pintaric

This issue usually occurs if the illustration was sent to the incorrect email address. To solve this problem, please ensure:

  • The illustration was sent to the email linked to your BioRender account
  • You are logged into the correct account
  • The illustration was sent using these instructions

If you have followed all these steps and are still unable to view the illustration, please contact our support team via support@biorender.com or the chat box in the bottom right corner.