If you have an active subscription and would like to request a refund for your most recent renewal or trial lapse payment, you can submit a refund request via chat or email us at support@biorender.com.

The video below shows how to request a refund after a subscription has been activated following a Free Trial. Please be sure to select the cancellation reason that best reflects your situation.

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If you manage billing for a BioRender Premium subscription and would like to request a refund, please email us at support@biorender.com using your organization’s email address.

All requests are subject to our Terms, which can be found by clicking here.