If you have an active subscription and would like to request a refund for your most recent renewal or trial lapse payment, you can submit a refund request via chat or email us at support@biorender.com.
The video below shows how to request a refund after a subscription has been activated following a Free Trial. Please be sure to select the cancellation reason that best reflects your situation.
This video does not have audio.
If you manage billing for a BioRender Premium subscription and would like to request a refund, please email us at support@biorender.com using your organization’s email address.
All requests are subject to our Terms, which can be found by clicking here.
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Articles in this section
- Understanding your BioRender subscription
- Cancelling your Premium plan
- Starting your BioRender subscription early
- How do I change the premium plan I'm on?
- Change your subscription’s billing cycle
- Skip a month
- Refund request
- Managing illustrations after upgrading or downgrading
- Your institution (work/college/university) bought a subscription