If you have an active subscription and need a refund for your most recent renewal or trial lapse payment, follow these steps:
How to request a refund
- Email Support: support@biorender.com
- Live Chat: Available by clicking on the "Help" bubble in the app on the bottom right-hand corner.
Live Chat:
Note: If you manage billing for a BioRender Premium subscription and would like to request a refund, please email us at support@biorender.com using your organization’s email address.
All requests are subject to our terms, which can be found by clicking here.
Video Guide
Watch the video below to learn how to request a refund after your subscription begins following a Free Trial. Be sure to choose the cancellation reason that best matches your situation.
This video does not have audio.
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Articles in this section
- Understanding your BioRender subscription
- Cancelling your Premium plan
- Starting your BioRender subscription early
- Changing your BioRender premium plan
- Change your subscription’s billing cycle
- Skip a month
- Refund request
- Managing illustrations after upgrading or downgrading
- Transitioning to a BioRender Institutional or Enterprise license