Cancelling your Premium plan

This article covers how to cancel your active premium subscription or free trial in BioRender, along with answers to common questions about billing, cancellation impacts on your account, and reactivation options. If you need assistance, our support team is here to help.

Table of contents

1. How to I cancel an active subscription
2. How to cancel a free trial
3. What happens to illustrations after cancellation
4. Why was I charged after canceling my subscription?
5. Why was my subscription canceled without my knowledge?
6. How will I know when I am approaching the end of my billing period?
7. Can I cancel my subscription after one month?

How to cancel an active subscription

To cancel an active subscription in BioRender, follow these steps:

1. Navigate to your account: Click on your name in the top-right corner, then select "Account" from the drop-down menu.
2. Go to Plan & Billing: Open the "Plan & Billing" tab.
3. Manage plan: Click the "Manage Plan" button.
4. Initiate cancellation: Select "Continue and cancel plan".
5. Provide feedback: When prompted, provide feedback on your experience.
6. Confirm cancellation: Click the red cancel subscription button at the bottom to finalize your cancellation.

Your subscription will remain active until the end of your billing period. If you experience any issues or want to modify your plan, please reach out to our support team through live chat.

How to cancel a free trial

Canceling your free trial within the 14-day period ensures you won’t incur any charges.

1. Access your account page: Click on your name in the top-right corner and select "Account".
2. Plan & Billing tab: Open the "Plan & Billing" tab.
3. Manage plan: Click "Manage plan".
4. Proceed with cancellation: Click "Continue" and "Cancel plan" and follow the prompts to provide feedback.
5. Final confirmation: Click the red cancel subscription button to cancel your free trial.

Your trial will end at the 14-day mark, preventing future charges. You can also subscribe before the trial ends to begin a paid plan immediately.

What happens to illustrations after cancellation

Upon canceling, your account reverts to the free BioRender Basic plan. All illustrations remain visible, but you can open and edit only five at a time. Deleted illustrations will free up additional slots. Re-subscribing allows unrestricted access to all illustrations.

Billing and subscription FAQ's

• Why was I charged after canceling my subscription?
  

BioRender subscriptions automatically renew unless canceled. If cancellation occurs after the renewal date, a charge may still process. Please review your renewal date in the "Plan & Billing" tab.

For a refund, you can submit a refund request where our team will review your request on a case by case basis.

• Why was my subscription canceled without my knowledge?
  

Failed payments due to an expired credit card or outstanding dues may result in automatic cancellation after multiple unsuccessful retries. You can reactivate your plan anytime through your Account page.

• How will I know when my billing period is about to end?
  

We send email reminders 7 days before renewal to the email associated with your BioRender account. You can use this reminder to cancel if needed.

• Can I cancel my subscription after one month?

On monthly plans, you're free to skip a month (up to 3 times) or cancel at the end of your billing cycle anytime. Many users take breaks between projects, then re-subscribe when it’s time to publish or present. All your illustrations will stay safe—just log in to pick up where you left off.

Related articles

• How to skip a month of your BioRender subscription
• Upgrading your BioRender account
• Starting your BioRender subscription early

What’s next

🧭 Need a break? Your account and saved work stay intact. Re-subscribe anytime when you're ready to create or publish again. Learn more about plan options ↗

💾 Switching gears? BioRender Basic still lets you view and edit up to five at a time—no data loss, no pressure.

🔁 Looking ahead? You can always explore Premium tools like Graph or Presentations if your needs change in the future. Explore BioRender Features ↗

Need help?

If you have any questions or concerns:

1. Email Support: support@biorender.com
2. Live Chat: Available by clicking on the "Help" bubble in the app on the bottom right-hand corner.