📝 Note: This article reflects the classic BioRender canvas. For guidance on the updated experience, check out our article on the new canvas to explore key features and updates in the latest version.
If you're working on an illustration and need an icon that's not yet in our library, you can request it directly from BioRender.
Disclaimer: Icon requests are not guaranteed and depend on prioritized subject matter, request volume, and complexity.
Who can request custom icons?
Custom icon requests are available to users on:
- Industry Team plans
- Enterprise plans
To compare available plans, visit our Plans & Pricing page.
How to request a custom icon from the canvas
- Open any illustration to enter the canvas.
- Use the search bar to look for the desired icon.
- Try multiple keywords including common names, scientific names, and synonyms.
- If you don’t find the icon you need, scroll to the bottom of the icon library.
- Click "Request a Custom Icon".
- Complete the Icon Request Form:
- Be clear and accurate to help the team understand your request.
- For tips on completing the form, see How to Provide Reference Images for Custom Icon Requests.
- Click Submit.
You’ll receive a confirmation email once your request is received.
What happens after submitting?
- The BioRender Creative Team will review your submission.
- Turnaround time is approximately 25–30 business days.
- If approved, your custom icon will be added to the public icon library.
- You’ll be notified via email when the icon becomes available.
Requesting custom brushes
Need a new brush instead of an icon? You can use the same form to request custom brushes.
- Brushes are prioritized based on community demand.
VIDEO TUTORIAL
Troubleshooting
Can’t find the request button?
- Make sure you’re signed in under an eligible Premium plan.
Didn’t receive confirmation?
- Check your spam or promotions folder for the confirmation email.
Related articles
Need help?
- Email: support@biorender.com
- Live Chat: Available by clicking on the "Help" bubble in the app on the bottom right-hand corner.
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Articles in this section
- The Custom Icon Request form
- How to request a custom icon (👑 Premium only)
- How to name your custom icon request
- How to include key features in your custom icon request
- How to write a good description for your custom icon request
- Understanding an icon’s use case
- How to provide reference images for custom icon requests
- Understanding what makes a custom icon complex
- Custom icon request limits (👑 Premium only)
- Understanding why your custom icon request may be rejected