BioRender Help Center
Go to BioRender
English
Go to BioRender
English
All Collections
Something's not working
Something's not working

What to do when something's not working in BioRender.

Tawny avatarStefan Pintaric avatar
By Tawny and 1 other2 authors14 articles
Technical recommendations when something is not working

General Issues


Why do I not see the payment button?
Why am I experiencing lag in BioRender?

Login Issues


Why can’t I sign up / log in to BioRender?
I didn't receive the password reset email
Why am I getting logged out of my account?
I did not receive the link to verify my email

Trouble with Illustrations


I can't open an illustration that was shared with me
Why can’t I edit an icon, shape or text in my illustration?
Why am I having trouble copying and pasting in BioRender?

Saving, Downloading, and Exporting


Why do I get an error when I try to save my illustration?
My illustration didn't save! Can I recover unsaved changes?
Why is my exported illustration blurry?
Why do the figures and text in my illustration look blurry?
BioRender Help Center