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Something's not working
Something's not working
What to do when something's not working in BioRender.
By Christina and 1 other
2 authors
14 articles
Technical recommendations when something is not working
General Issues
Why do I not see the payment button?
Why am I experiencing lag in BioRender?
Login Issues
Why can’t I sign up / log in to BioRender?
I didn't receive the password reset email
Why am I getting logged out of my account?
I did not receive the link to verify my email
Trouble with Illustrations
I can't open an illustration that was shared with me
Why can’t I edit an icon, shape or text in my illustration?
Why am I having trouble copying and pasting in BioRender?
Saving, Downloading, and Exporting
Why do I get an error when I try to save my illustration?
My illustration didn't save! Can I recover unsaved changes?
Why is my exported illustration blurry?
Why do the figures and text in my illustration look blurry?
