Something's Not Working

What to do when something's not working in BioRender.

13 articles in this collection
Written by Christina Zanella and Stefan Pintaric

January 20th BioRender Outage (RESOLVED)

Written by Stefan Pintaric
Updated this week

I didn't receive the password reset email

Written by Christina Zanella
Updated over a week ago

My BioRender app is really slow

Written by Stefan Pintaric
Updated over a week ago

General Issues

Why can’t I sign up / log in to BioRender?

What to do if you see an error message at signup or login, or are otherwise unable to sign up or access your account.

Written by Christina Zanella
Updated over a week ago

Why do I see an orange screen when I try to use BioRender?

Written by Christina Zanella
Updated over a week ago

Why am I experiencing lag in BioRender?

Written by Christina Zanella
Updated over a week ago

Trouble with Illustrations

Why is my illustration not loading?

Written by Christina Zanella
Updated over a week ago

Why can’t I edit an icon, shape or text in my illustration?

Written by Christina Zanella
Updated over a week ago

Why am I having trouble copying and pasting in BioRender?

Written by Christina Zanella
Updated over a week ago

Why do the figures and text in my illustration look blurry?

Written by Christina Zanella
Updated over a week ago

Saving, Downloading, and Exporting

Why do I get an error when I try to save my illustration?

Written by Christina Zanella
Updated over a week ago

My illustration didn't save! Can I recover unsaved changes?

Written by Christina Zanella
Updated over a week ago

Why is my exported illustration blurry?

Written by Christina Zanella
Updated over a week ago