Something's not working
What to do when something's not working in BioRender.
Written by Christina
General Issues
Why do I not see the payment button?
Written by Christina
Updated over a week ago
Updated over a week ago
Why am I experiencing lag in BioRender?
Written by Christina
Updated over a week ago
Updated over a week ago
Login Issues
Why can’t I sign up / log in to BioRender?
What to do if you see an error message at signup or login, or are otherwise unable to sign up or access your account.Written by Christina
Updated over a week ago
Updated over a week ago
I didn't receive the password reset email
Written by Christina
Updated over a week ago
Updated over a week ago
Why am I getting logged out of my account?
Are you being requested to log back into your account?Written by Christina
Updated over a week ago
Updated over a week ago
I did not receive the link to verify my email
Written by Christina
Updated over a week ago
Updated over a week ago
Trouble with Illustrations
I can't open an illustration that was shared with me
Written by Christina
Updated over a week ago
Updated over a week ago
Why can’t I edit an icon, shape or text in my illustration?
Written by Christina
Updated over a week ago
Updated over a week ago
Why am I having trouble copying and pasting in BioRender?
Written by Christina
Updated over a week ago
Updated over a week ago
Saving, Downloading, and Exporting
Why do I get an error when I try to save my illustration?
Written by Christina
Updated over a week ago
Updated over a week ago
My illustration didn't save! Can I recover unsaved changes?
Written by Christina
Updated over a week ago
Updated over a week ago
Why is my exported illustration blurry?
Written by Christina
Updated over a week ago
Updated over a week ago
Why do the figures and text in my illustration look blurry?
Written by Christina
Updated over a week ago
Updated over a week ago