If you have been invited to a team and can't view the team gallery when you login, it may be due to these reasons:
- The owner sent the invite to the incorrect email address
- You are currently in another team
In order to be added to a team, the owner must send the invite to the email address linked to your BioRender account. Please ask the owner to re-invite you using the correct email address.
As well, if you are currently in a team, you will not be able to join another team. To join another team, ask the owner of your current team to remove you or leave the team yourself.
Please note, if you would like to join 2 teams, you can create another account to join another team (each account is only able to join 1 team).
If you have further questions, please contact our support team via the chat box in the bottom right corner or email us at [email protected].