Why can't I join a group?

Instructions on how to ensure you are added to a group

Stefan Pintaric avatar
Written by Stefan Pintaric
Updated over a week ago

If you have been invited to a group and can't view the group page when you login, it may be due the group admin sending the invite to the incorrect email address.

In order to be added to a group, the group admin must send the invite to the email address linked to your BioRender account. Please ask the admin to re-invite you using the correct email address.

If you have further questions, please contact our support team via the chat box in the bottom right corner or email us at [email protected].

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