If you see an additional fee on your credit card statement, it’s most likely a foreign transaction fee. Sometimes, credit card companies or banking institutions charge these for international payments as our corporation is registered in Canada.
Since these charges don’t come from BioRender, we’re not able to issue receipts for them. If you see an extra charge, we recommend you contact your bank.
If you have other questions or need help, get in touch with our support team at [email protected]. We’d be happy to help you out.