You can change the email address associated with your BioRender account at any time from your Account page:
Click your name in the top-right corner, then click Edit profile and settings.
Navigate to the Profile tab. In the Email field, enter your new email, then click Save Changes in the upper right-hand corner.
An email verification link will be sent to your new email address. Click the link to verify your new login information.
Frequently asked questions
Why am I receiving an error message when I try to update my email address?
If you encounter an error message while updating your email address, it may be due to an existing account associated with the desired email address. Please contact our Support team for further assistance.
How do I change the email and name on my account?
If you are seeking to change the ownership of your account or to ensure your account accurately reflects your personal information, please email our support team at [email protected]. Please let us know the reason for the account changes through email as opposed to our chat option for account verification purposes.
How can I change the email on my account so it is affiliated with a new institution?
To change the email on your account and associate it with a new institution, we recommend reviewing your account with a support team member who can guide you through the next steps.
I have two accounts and would like to use one of the email addresses for my current account, but I can't since it is already used. What are the next steps?
If the email address you want to use for your account is already associated with another personal basic account, we suggest changing the email address of that account to a different personal email. Once that step is completed, sign in to your current account and update its email address to the freed-up email you intended to use. This way, you can successfully update your current account with the desired email address.
If you have any questions or concerns:
Open our chat messenger (bottom-right of any BioRender web page).